[Resolved] Cinepolis India — paytm money deducted but no tickets received online

sur104

from Hyderabad, Telangana

Address:

500047

I have bought tickets for ready player one movie 5:25 show on 18.04.2018 at ccpl mall malkajgiri, hyd through cinepolis website and paid through paytm, money has been deducted from my paytm account but no tickets or confrmation received from cinepolis.

Paytm order #86587
Wallet trans id [protected]

My email:[protected]@yahoo.co.in

+1 photos

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May 27, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Cinepolis India Customer Care's response Dear Customer (sur104),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (25526) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Apr 26, 2018

Cinepolis India Customer Care's response Dear Customer (sur104),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.