[Resolved] Cinepolis India — redeem cinepolis points failed

Karishma2902

from Pune, Maharashtra

Address:

Pune, Maharashtra

I tried booking ticket using club points in cinepolis app, after i confirmed my booking, i received a message that points got redeemed and with the link to download ticket but that link doesn't work, always shows error message, also app hangs at payment, and never processes further and my points are also deducted. I'm now very much afraid to book ticket using this app, i need my points back. Please help!! I want to go to cinepolis tomorrow for movie!

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Sep 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

Thanks for reaching out to us. Please check and confirm if you've received the ticket confirmation email from [protected]@cinepolis.com on your registered email ID. Do check your spam folder and let us know if you have not received it.

Regards,
Team Cinépolis

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.