[Resolved] Cinepolis India — refund for m-ticket

RohitS01

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226010

Booked an ticket for antman and the wasp 12:10 pm show on 5 august 2018 (Vip k6, screen 5, cinepolis one awadh mall lucknow) worth rs.400 via cinepolis mobile app.

Rs 400 was deducted immediately from my axis bank account but m-ticket link sent to me via sms was broken and was not working neither received any email confirmation for the ticket.

Have raised complaint for the same via their app twice with 3 days but no feedback received from app support.

Mailed [protected]@cinepolis.com on 13 august and 16 august regarding my issue and but they haven't been able to resolved my issue till today all they saying that my concern has been shared with team

Please look into my complaint and refund my money as soon as possible

Have attached screenshot of sms, broken link, working link (Which started working on 13 august) and that of mails to support.

+6 photos

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Sep 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2018

Cinepolis India Customer Care's response Dear Rohit,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis