[Resolved] Cinepolis India — Refund money for failed booking

Drsandeepr

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560008
Website:	www.cinepolisindia.com

I had booked two tickets for a movie (Nagarahaavu) playing at cinepolis royal meenakshi mall on oct 23 2016 through paytm. Rupees 474 was deducted but the booking failed and tickets were not generated. I am requesting for a refund of my money. The transaction number is 24883.

Complaint: money deducted but booking failed and no refund done
Transaction number: 24883
Location: cinepolis royal meenakshi mall, bangalore
Date: 23/october/2016
Desired resolution: refund of entire amount (474.36) to my account.

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Oct 29, 2016

Complaint marked as Resolved

I had first approached PayTM regarding the failed transaction, they washed their hands of the entire matter and asked me to contact Cinepolisindia. When I mailed Cinepolisindia, they did not reply to any mail or message. I then contacted both PayTM and cinepolisindia on Twitter and a few hours later PayTM refunded my money after acknowledging that it was a failed transaction.

Cinepolis India customer support has been notified about the posted complaint.