[Resolved]  Cinepolis India — refund not received alpha

Hello team

I had tried to book online 3 tickets for alpha movie for 25th aug 2018 for 7.30 pm show at royal meenakshi mall bangalore, my hdfc bank account got debited but i did not get any confirmation on mobile or email for tickets booked. I got an error message - lost in space and some i’d - 103395. I visited the mall and booked the ticket over the counter. I enquired with the person about the online booking that was’t successful, he said it will be reversed in a weeks time, but i have not got any credit to my bank account still.

Let me know what’s the process for getting refund.

Rohini joshi