Cinepolis India — Show was cancelled by the theatre and refund issued yet.

I had booked two tickets for fast and furious 9 4dx in english through bookmyshow app for 11/09/2021 in cinepolis dlf avenue saket, i was informed on the same day that the movie was cancelled by the theatre due to some technical issues but no confirmation regarding refund is received and no one is receiving call.
My booking id is WSZSR6H
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