[Resolved] Cinepolis India — ticket not get booked but amount deducted

Shubham Dudeja

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan, 302022
Website:	cinepolisindia.com

Transaction using cinepolis website. Their payment gateway is ccavenue. Payment was by pnb netbanking, amount got deducted but ticket was not booked and error message was shown.

Please check this as soon as possible

It showed this in my pnb remarks - cc avenue/[protected]/[protected]/
So i think ccavenue order #[protected], txn id [protected]
Transaction date - 20/07/2017
Please issue a refund back to my pnb account.

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Jul 24, 2017

Complaint marked as Resolved

It took 4 days.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Cinepolis India Customer Care's response Hi Shubham Dudeja,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Jul 23, 2017

Updated by Shubham Dudeja How much time will it take ?

Verified Support

Jul 28, 2017

Cinepolis India Customer Care's response Hi Shubham Dudeja,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Aug 05, 2017

Cinepolis India Customer Care's response Hi Shubham Dudeja,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.