Cinepolis India — Transaction failure

Address:	122003
Website:	www.cinepolisindia.com

Hi,

On 28th oct I booked 2 tickets in cinepolis Thane through paytm, but the transaction has failed and money got deducted and I got a message from paytm as follows,
"You have made a payment of Rs. 594.36 at Cinepolis India Private L for Order Id 25455. Contact paytm.com/care for any issues." When I asked paytm they said amount has been transferred to cinepolis and they haven't initiated the refund.

Kindly do the needful to revert back my money.

Thanks & Regards,
Arun Gunalan.B
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