[Resolved] Cinepolis India — Wrongly booked ticket and informed Cinepolis well in advance

sumitk2001

from Chandigarh, Chandigarh

Address:	New Delhi, Delhi, 110085
Website:	Cinepolis India

I wrongly booked 4 tickets on 28.04.17 12:35 P.m show instead of date 30.04.17 at 9:00 am for Unity rohini Delhi. I noticed when i took out the print out at 9:05 and immediately highlighted to cinepolis through their facebook, twitter pages and requested them to shift to any time slot available on 30.04.17 as i have donw the booking wrongly for 28.04.17. They keep send the standard reply that it cant be done. If any-one make some mistake and highlight you immediately, at least you must accept that. I only requested to shift the date and give slot as per you but they not bothered to help the customer. I have already paid appro. 1700/- for tickets and not able to see the movie also. Poor customer centricity. Railway also book ticket and allow change if informed well in advance. why you people stick to your policy which is not customer centric.

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May 31, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 28, 2017

Updated by sumitk2001 I have watched my last 8-10 movies at Cinepolis only in last 1/1.5 years as I stopped going PVR prashant vihar & M2K Rohini but this experience seems that its only money making business at Cinepolis without considering any customer satisfaction. Giving big Zero rating for this to cinepolis.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (sumitk2001),

Thanks for sharing your concern with us. Please be assured that we are working on that and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.