Citibank — documents for credit card have taken away but not issuing credit card even not returned my documents

Address:

411016

Dear sir/madam

This is to inform you that one of your customer executive mr. Pratik have taken my documents with my signature to opening a credit card, he had brought one list with him, as he said it was a data list of all the corporate companies which have been tied up with your bank for the opening of credit card, i found my organisation name also in that list, so i given my all the documents as per your requirements, but the next day he called me and cancelled my process by saying i am not eligible for the credit card process, he said that he will be coming back to my office to return my all the documents along with my passport size photos.
Unfortunately he never visited to my office neither he picked up my calls, when i dropped him messages he respond me in very rude and unprofessional language. This incident is very worst in my professional career, i want my documents return any how, it can be misuse or can be use for any wrong purpose, if the bank won't be able to take action against the person who mentally harassed me i will file a fraud case against the bank.

Thanks & regards
Sandeep s
Godrej nature's basket
Aundh, pune
Email id - [protected]@yahoo.in