[Resolved]  Citibank — WRONG DEFAULT STATUS IN CIBIL REPORT BY CITIBANK

Address:

Bangalore, Karnataka

Respected Sir/Madam, Need to launch a complaint against Citibank, where I was a customer for many years. Reason for complaint is my Default status in the CIBIL report is mentioned as WRITTEN OFF where the sanction amount reflects as NIL for Citibank Overdraft account number [protected] which was linked with Citibank savings suvidha account number [protected]. Where as I had closed Suvidha savings account [protected] & Overdraft account [protected] on Oct 2014 & have received acknowledge by mail & postal letter. I have applied for a Home loan in Canara Bank & found to know by the bank that my Default status in CIBIL report mentioned as Written Off & Home loan shall not be processed. Have called Citibank customer care on 31st March 2015 (Tuesday) and was guided to call back on Monday i.e 6th of April. When I called again on 6th of April customer care executive for status I was been told that he shall call back within 24 hours i.e., 7th of April, but I did not receive any call from them. Again I followed and called for the status on 7th April for my query to Citibank Customer Care executive & requested for senior executive's help & the senior executive said he is taking my query seriously & do further investigation and revert by 24-48 hours i.e., 9th of April, no response from Citibank again after waiting. 10th of April today before giving complaint have called Citibank for status but their response was again postponing for the next date i.e Monday again 13th of April. Kindly do the needful as soon as possible since my home lone is stuck because of this. Yours Sincerely Sandeep Patil