[Resolved] Citrus — fraud y | |
Today (01/06/2019) i got a fraud call from somebody that they are from sbi and ask me my atm number, mobile number. They send an otp to my mobile number, i accidentally give the otp number and share all my details with them. After sometime when i check my account, they have stolen my 45000 rs in the name of citrus pay kotak. I have already complaint to the sbi and cyber police. I will share their message screenshot below, : please try to check this and refund me the amount to my account,
Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved | |
 1 Comment | |
Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus