Citrus Complaints & Reviews
Amount debited but bill not paid
| Address: HOUSE NO- 52, STREET NO.- B6, ASHOK VIHAR PHASE 3 EXTENSION |
Hi .
Against my water bill of MCG Gurgaon payment of Rs 1099 have already debited from my axis bank account against INB[protected]
On dated 15/03/21 but bill not paid yet
Would request to resolve the issue
Regards
Ramesh sharma
[protected]
Against my water bill of MCG Gurgaon payment of Rs 1099 have already debited from my axis bank account against INB[protected]
On dated 15/03/21 but bill not paid yet
Would request to resolve the issue
Regards
Ramesh sharma
[protected]
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CM90004-Duplicate Record
| Address: Ex77 jawhar nagar Ratlam |
| Website: citrus |
I tride to submitted my exam form of rgpv on 20/01/2021. payment via citrus rupey debit card of -1850 it shows CM90004-Duplicate Record and the rs - 1850 was deducted from my account
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Resolved
Resolved
Payment gateway request number: 1215558854 transaction id is 1213012520 dt.23.11.2020
I paid the amount of Rs.214/- (Rupees two hundred and fourteen only) on dt.23.11.20 through Airtel Bank Account from bank account for electricity bill payment. Till today my electricity bill is not paid but amount was deducted from bank account. I am below mentioned transaction id and other details as per my bank statement for your reference.
Please trace and give credit to my account for the same.
Dear Customer,
Your have made a payment of INR 214.0 using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX318 on Nov 23, 2020 at 13:19hours. The Transaction ID is [protected] DT.23.11.2020
BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : [protected]
Thanking You,
M.SRINIVASARAO
[protected].
Please trace and give credit to my account for the same.
Dear Customer,
Your have made a payment of INR 214.0 using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX318 on Nov 23, 2020 at 13:19hours. The Transaction ID is [protected] DT.23.11.2020
BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : [protected]
Thanking You,
M.SRINIVASARAO
[protected].
Dec 18, 2020
Complaint marked as Resolved Dear Sir,
I am proving below detail for your reference.
mail id: wecare
Phone No: 9724126697
Thanking You,
M.SRINIVASARAO
7396177310
[email protected]
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Resolved
Resolved
Payment failed but amount debited
I used citrus payment to pay for my hp gas booking. The amount was 597, the amount got debited but it's showing transaction failed. I want my refund back or i am going to file a complaint against this company for sure. I have read all the complaints and all of the others also have the same problem. I want my money refunded asap
Aug 6, 2021
Complaint marked as Resolved View replies
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Refund
| Address: 2/A navjeevan society 505 bharat Nagar Bkc road bandra east |
We are from mumbai and have made online payment towards gas cylinder supply fromninad gas services bandra east mumbai. The amount paid was 601.71- as against actual bill amount of 594/-. However the agency has not received the online payment and we have had to pay them again. We have paid through paytm and the payment routed through citrus pushpam. Since the payment has not gone to mind gas agency we request for a refund of this amount as we have paid twice. Please let us know what other details you require from us. Payment was made on 09/07/2020
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fraud through u r app
| Address: borivali, Mumbai City, Maharashtra, 400092 |
My name is vikas mehta and today i got 3 sms about trasaction trasfer done from my account through your app. Sombody has used my account detail to trasfer cash. I have personaly not done this 3 tranfee of 10 000 done. I have blocked my card abut this 3 trasfer is done i want to know who did this transactions n where is being trasfered i can come peraonaly to your mumbai office with all details n want you to help me find out the solufion i think its fraud done with d help of your app
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Resolved
Resolved
fraud y
Today (01/06/2019) i got a fraud call from somebody that they are from sbi and ask me my atm number, mobile number. They send an otp to my mobile number, i accidentally give the otp number and share all my details with them. After sometime when i check my account, they have stolen my 45000 rs in the name of citrus pay kotak. I have already complaint to the sbi and cyber police. I will share their message screenshot below, : please try to check this and refund me the amount to my account,
Aug 6, 2021
Complaint marked as Resolved View replies
Hi,
Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
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sundirect
| Address: 504201 |
I have done recharge for 212/- (Telugu DPO 1 pack) for SUN DIRECT through its app. The payment was done from GOOGLE pay through the sun direct app on 12/04/2019 ... 7:44:13 am
UPI transaction detail:[protected]
bank- State bank of India,
UPI ID- [protected]@oksbi
Google transaction ID - CICAgKCKxK-sBw
I have contacted google pay and they have confirmed the payment done. Please i requested to you please refund my money.
UPI transaction detail:[protected]
bank- State bank of India,
UPI ID- [protected]@oksbi
Google transaction ID - CICAgKCKxK-sBw
I have contacted google pay and they have confirmed the payment done. Please i requested to you please refund my money.
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Resolved
Resolved
money debited from the account and status has not changed from payment not made to payment completed in nios website in teacher login
| Address: Kannauj, Uttar Pradesh, 209721 |
Dear Sir,
2nd years registration fee had made successful by my account . but it's not made successful in nios payments. so i want to refund my payment fastly Because nios 2nd year registration date going to over 4 july. So please sir. All details are below there FEE AMAUNT 6010 /-
Name- ADIL SIDDIQE
Enrol. No. -[protected]
Address:- CHHIBRAMAU
Mobile No-[protected] Citrus reference number/Bank Transaction Id-[protected]
Debit Account No [protected] NAME -DHARMENDRA SINGH
Sbi bank reference number-IGADWXIQW5
2nd years registration fee had made successful by my account . but it's not made successful in nios payments. so i want to refund my payment fastly Because nios 2nd year registration date going to over 4 july. So please sir. All details are below there FEE AMAUNT 6010 /-
Name- ADIL SIDDIQE
Enrol. No. -[protected]
Address:- CHHIBRAMAU
Mobile No-[protected] Citrus reference number/Bank Transaction Id-[protected]
Debit Account No [protected] NAME -DHARMENDRA SINGH
Sbi bank reference number-IGADWXIQW5
Aug 6, 2021
Complaint marked as Resolved View replies
Hi,
Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
Regards,
Citrus Support Team
Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
Regards,
Citrus Support Team
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Resolved
Resolved
return refund amount
Dear sir/madam
I, VIJAYA T wife of Vijayakumar R am applied for the post of Nursing Officer exam july 2018. I paid through netbank. My first one payments was failed but amount debited from my husband account. I successfully paid second time.
My application number is 16977.
Payment details 8-may-2018 CTRUS-[protected].
[protected]@842894
Trf 1211.80.20266.87
so I kindly request you to refund amount return in my husband bank account
Merchant name: JIPMER PONDICHERRY
Payment details 8-may-2018 CTRUS-[protected].
[protected]@842894
Trf 1211.80.20266.87
Transaction date:8May 2018
Amount: 1211.80 (one-time)
Email:[protected]@gmail.com
Husband Mobile No.[protected]
I, VIJAYA T wife of Vijayakumar R am applied for the post of Nursing Officer exam july 2018. I paid through netbank. My first one payments was failed but amount debited from my husband account. I successfully paid second time.
My application number is 16977.
Payment details 8-may-2018 CTRUS-[protected].
[protected]@842894
Trf 1211.80.20266.87
so I kindly request you to refund amount return in my husband bank account
Merchant name: JIPMER PONDICHERRY
Payment details 8-may-2018 CTRUS-[protected].
[protected]@842894
Trf 1211.80.20266.87
Transaction date:8May 2018
Amount: 1211.80 (one-time)
Email:[protected]@gmail.com
Husband Mobile No.[protected]
Jun 12, 2018
Complaint marked as Resolved refunded my payment thanking your
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releasing the hold money
Hello,
My name is pankaj kumar. I have made 4 transactions through citrus so i got rs. 44500 money from citrus side. So they called me to pay back their money and i said you can debit money from my account as they credited.
So they put the money on hold. But now rs. 44500 money is in hold from my account because of you.
So total hold amount is 89000.
Rs.44000 belongs to some firm citrus, and rest of the money 44500 is mine which is on hold.
4 transactions was made on 5th dec 2017.
1st:-
Upi/citrusbypay/[protected]/a496591b66d
Chq/ref no:[protected]
2nd:-
Upi/citrusbypay/[protected]/7f1eff90024
Chq/ref no:[protected]
3rd:-
Upi/citrusbypay/[protected]/ffb6988b4fc
Chq/ref no:[protected]
4th:-
Upi/citrusbypay/[protected]/460eba745b0
Chq/ref no:[protected]
Now i am stuck between citrus and kotak mahindra bank. Bank is saying they put the money on hold as asking by citrus (Icici) and there is no updates from citrus.
I already said please release all the money so citrus can get his money and me also. But there is no luck
Regards,
Pankaj
My name is pankaj kumar. I have made 4 transactions through citrus so i got rs. 44500 money from citrus side. So they called me to pay back their money and i said you can debit money from my account as they credited.
So they put the money on hold. But now rs. 44500 money is in hold from my account because of you.
So total hold amount is 89000.
Rs.44000 belongs to some firm citrus, and rest of the money 44500 is mine which is on hold.
4 transactions was made on 5th dec 2017.
1st:-
Upi/citrusbypay/[protected]/a496591b66d
Chq/ref no:[protected]
2nd:-
Upi/citrusbypay/[protected]/7f1eff90024
Chq/ref no:[protected]
3rd:-
Upi/citrusbypay/[protected]/ffb6988b4fc
Chq/ref no:[protected]
4th:-
Upi/citrusbypay/[protected]/460eba745b0
Chq/ref no:[protected]
Now i am stuck between citrus and kotak mahindra bank. Bank is saying they put the money on hold as asking by citrus (Icici) and there is no updates from citrus.
I already said please release all the money so citrus can get his money and me also. But there is no luck
Regards,
Pankaj
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nios deled fees 750
| Address: Chhatarpur, Madhya Pradesh, 471001 |
I have paid nios deled fees 750 and amount has been debited from my account and when i see on status by checking of my enrollment no it shows fee not paid please refund my money or update my status i have paid fees on 26/02/2018 and last date is 06/03/2018 nios page shows status has been updated after 48 hours but still not updated my enrollment no is [protected] please refund my money back or i will fire a legal complaint about your company.
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Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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My rrgistered contact no -[protected]
My transaction id - 1f245b518c7947f4afeb1d89e1d581e7
2 transaction id - cd463694df294bfa72f7c5a1b4ac48b
3 transaction id-48a748e0202348acacc29ee609856bd3
4 transaction id-3fcfde13a97c4e[protected]d811880
5 transaction id-16f5ec[protected]f8f82b7ca75afe371
6 transaction id-05ef661960e546a78cf5ddc2db4ff7a9
7 transaction id-87a0527cb76c46c29e99cc1047bea876br...
My transaction id - 1f245b518c7947f4afeb1d89e1d581e7
2 transaction id - cd463694df294bfa72f7c5a1b4ac48b
3 transaction id-48a748e0202348acacc29ee609856bd3
4 transaction id-3fcfde13a97c4e[protected]d811880
5 transaction id-16f5ec[protected]f8f82b7ca75afe371
6 transaction id-05ef661960e546a78cf5ddc2db4ff7a9
7 transaction id-87a0527cb76c46c29e99cc1047bea876br...
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Resolved
Resolved
amount deduction for nios deduction citrus.
| Address: Araria, Bihar, 854311 |
Respected sir.
I have made a payment of rs 4511.80 programme for admission in nios d. El. Ed. Bank ref no:-[protected]igacbzcgb4. Date.26.11.2017 state bank of india. My payment is made money deducted from my accont. But nios site displays payment not made. After now than payment of rs 4511.80 programme for admission in nios d. El. Ed. Bank ref no:-[protected]igacccnze9 date.27.11.2017 state bank of india my payment is made money deducted from my accont and successful and enrlolment alloweted.
Please consider my case immediately. I am giving details below
My admission ref no : d[protected]
My name : md ghuran alam
My e-mail : [protected]@gmail.com
My contact mobile no : [protected]
Complaint comments read comments complaint category education
Nios logo nios logo nios logo nios logo
Welcome to nios d. Eled system - school section.
Home logout
Udise [protected]
Name of school maha dalit tola kakan
Name of principal md rizwan
District araria
State bihar (Br)
Filter teacher data
Application status name
Search data
Teachers registered for your school
Reference no aadhar no application status teacher name father's name mother's name enrolment no confirm admission
Select all
D[protected] [protected] admission confirmed imam ghazali md rashid habiba [protected]
D[protected] [protected] admission confirmed md ghufran alam afzal hussain bi bi gulshan ara [protected]
D[protected] [protected] admission confirmed md rizwan alam abdur rashid bibi salima [protected]
D[protected] [protected] admission confirmed shabana parween abdul rashid salima khatoon [protected]
Confirm admission for selected records
I have made a payment of rs 4511.80 programme for admission in nios d. El. Ed. Bank ref no:-[protected]igacbzcgb4. Date.26.11.2017 state bank of india. My payment is made money deducted from my accont. But nios site displays payment not made. After now than payment of rs 4511.80 programme for admission in nios d. El. Ed. Bank ref no:-[protected]igacccnze9 date.27.11.2017 state bank of india my payment is made money deducted from my accont and successful and enrlolment alloweted.
Please consider my case immediately. I am giving details below
My admission ref no : d[protected]
My name : md ghuran alam
My e-mail : [protected]@gmail.com
My contact mobile no : [protected]
Complaint comments read comments complaint category education
Nios logo nios logo nios logo nios logo
Welcome to nios d. Eled system - school section.
Home logout
Udise [protected]
Name of school maha dalit tola kakan
Name of principal md rizwan
District araria
State bihar (Br)
Filter teacher data
Application status name
Search data
Teachers registered for your school
Reference no aadhar no application status teacher name father's name mother's name enrolment no confirm admission
Select all
D[protected] [protected] admission confirmed imam ghazali md rashid habiba [protected]
D[protected] [protected] admission confirmed md ghufran alam afzal hussain bi bi gulshan ara [protected]
D[protected] [protected] admission confirmed md rizwan alam abdur rashid bibi salima [protected]
D[protected] [protected] admission confirmed shabana parween abdul rashid salima khatoon [protected]
Confirm admission for selected records
Aug 8, 2021
Complaint marked as Resolved View replies
Dear Customer,
We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected]_202405_D[protected] in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected]_202405_D[protected] in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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Payment Transfer is Don but form is not Completed
| Address: 825311 |
| Website: ignou.ac.in |
Students Details :-
Name - Sangita Kumari Marandi
Ignou Course - BDP (Re - Registration Form)
Control Number:172R367682
Enrolment Number:[protected]
Date of Birth :- 01.05.1989
contact no - [protected]
&
Plz Contact this Number - [protected], [protected]
E-Mail - [protected]@gmail.com
Name - Sangita Kumari Marandi
Ignou Course - BDP (Re - Registration Form)
Control Number:172R367682
Enrolment Number:[protected]
Date of Birth :- 01.05.1989
contact no - [protected]
&
Plz Contact this Number - [protected], [protected]
E-Mail - [protected]@gmail.com
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Citrus Recent Comments
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Please confirm the date of transaction along with the Citrus transaction ID or the bank referene number so that we may check and assist you with the status.
Regards,
Citrus Support Team