[Resolved] Citrus Payment Solutions — about transaction issue

र

रितेश

from Patna, Bihar

Address:

Hoshiarpur, Punjab, 844102

Sir,
I made the payment of bihar police form fees on 17 august 2017 and 20 august 2017 of amount rs.520.80 through citruspay. After few second screen showed that payment unsuccessful due to an error but both time my money got debited from my bank account.
Then contacted to bihar police office (Csbc) to sent me my registration number. They said that"your payment show failure" after that i contacted my bank on verification they found that amount is settled to merchant bank (Citruspay). So please credit back my money on bank account.
The first transaction i'd is txn#[protected] and the second one is txn#[protected].
Thanks

Was this information helpful?

No (0)

Yes (0)

Oct 10, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team