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[Resolved]  Citrus Payment Solutions — amount debited but payment not made

Ref: Name: Vijay Snehi
M.No.: [protected]
email: [protected]
Transaction Ref:[protected]
Transaction date: 31.01.2019

I have paid my Huda Water Bill through net banking of hdfc, but it is not credited on huda official site under my Consumer number 12217666, it is shown as payment not made on official site while it is debited from my bank account with reference number[protected], and it's showing as payment made to citruseazpay. For your Kind consideration i am enclosing herewith the screenshot of the entry reflected in my bank statement of the payment made for huda water bill payment.please help.
amount debited but payment not made
Complaint marked as Resolved Mar 9, 2019

Complaint Status

[Feb 01, 2019] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Citrus Payment Solutions Customer Care's response Feb 02, 2019 Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Citrus Support Team
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