[Resolved]  Citrus Payment Solutions — amount debited of rs.4553 during filling nios dled registration

Address:843113

I have done my payment for registration of dled nios on dated 28/09/2017 a t 13:26 pm. An amount of rs.4553 has been debited from my sbi ac no [protected] using debit card with no [protected].

The amount had been debited from the account but registration couldnot be completed at that time.

I received message on mobile as follows

Thank you for using your sbi debit card 559xx9262 for a purchase worth rs. 4553.1 on pos nios 1136045 at citruspay nios txn#575165

Kindly look into matter seriously and try to resolve it asap, as money is required urgently

Thanks and regards
Manish kumar
[protected]
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Oct 31, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Sep 29, 2017
Updated by manish75498
I have done my payment for registration of dled nios on dated 28/09/2017 a t 13:26 PM. An amount of Rs.4553 has been debited from my SBI ac no [protected] using debit card with no [protected].

The amount had been debited from the account but registration couldnot be completed at that time.

I received message on mobile as follows

Thank you for using your SBI Debit card 559xx9262 for a purchase worth Rs. 4553.1 on POS NIOS 1136045 at CITRUSPAY NIOS txn#575165

Kindly look into matter seriously and try to resolve it ASAP, As money is required urgently

Thanks and Regards
Manish Kumar
[protected]
Sep 29, 2017
Updated by manish75498
Sorry card number is wrongly entered as [protected] instead of 5596xxxxxxx92 Please update the same as soon as possible.
Verified Support
Sep 29, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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