[Resolved] Citrus Payment Solutions — Amount deducted but not received by the merchant | |
Hi, I was placing an order on Zara on Jan 8th 2021. I opted for UPI payment option. The amount was deducted and transaction was successful at UPI pay end but the payment failed at the merchant end . I contacted the merchant and they said it didn’t reach them or the payment would have failed and it’s refunded to citrus. Kindly look into this issue. Name: Ashwini B Email I’d: [protected]@gmail.com Mobile no: [protected] I will attach the screenshots from the UPI and my bank statement for further reference . Kindly resolve at the earliest Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved Verified Support Jan 12, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus | |
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