[Resolved] Citrus Payment Solutions — Money Deducted from my account but still showing make payment | |||||
I had applied for The Common Entrance Examination 2017 and made the payment of Rs 800 through Citrus gateway. I also recieved the message from my bank that the amount was deducted form my account. But now the site shows that i have not done the payment and the last day of the application is approaching.. Please help me out because this would decide my career and i need this to be done immediately. Was this information helpful? | |||||
May 22, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 Citrus Payment Solutions Customer Care's response Hi Abhilash, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||||
 2 Comments | |||||
Comments
I am Abhilasha Sangekar, i have made my payment for the IGNOU Re-registration form on 11 of April 2017. My payment is debited from my account for the same. But they are showing it as Failed. I have made my Payment Amount- Rs.6571.
I hope you will fix my problem and update your status.
Yours Obediently,
Abhilasha Sangekar.
I hope you will fix my problem and update your status.
Yours Obediently,
Abhilasha Sangekar.
Citrus Payment Solutions Customer Care's response, Apr 25, 2017
Verified Support
Hi Kaushik,
We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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Kindly look into this issue asap
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team