[Resolved] Citrus Payment Solutions — amount deducted from account but status shows "payment not made"

A

adevi

from Ranchi, Jharkhand

Address:

835103

Dear sir,
on 15/02/2018 I made a payment for my examination fee for NIOS (D.EL.ED[protected]. My enrollment id number is [protected]. The transaction was successful from my side however the status in NIOS website is still showing the status as "payment not made". The transaction id is[protected]. The POS number is 80000580.
Kindly Refund The Amount As Soon As Possible Or Process The Payment.
With regards,

Asha Kumari

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Mar 24, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN CTX[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

C

chakraborty1975

from Indore, Madhya Pradesh

Respected sir
I shri Debajyoti Chakraborty, would like to inform you that while paying exam fees for d. El. Ed, Nios. I played twice bearing enrollment no:- [protected] & enrollment no:- [protected] as on 15/02/2018 and on 17/02/2018 with debit card of IOB. Kindly reverse the payment made on 15/02/2018.

Reply

Citrus Payment Solutions Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

R

rajpmu13

from Bengaluru, Karnataka

Hi Citrus Team,

I have tried to pay my AIRTEL mobile bill - Rs. 708.
ICONN REF/[protected]/CITRUS/DT.[protected]

Pl return my amount at the earliest.

Regards
Rajkumar s

Reply

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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