Citrus Payment Solutions — Amount deducted from BHIM account through UPI but my order was cancelled saying pending payment in Zara app

Total amount of 2040 has been deducted on 17th August 2021 by citrus payment solution for ordering items from zara app but my order has been cancelled by zara app saying my payment is pending . Please refund my money. I have complaint about this matter many times but i got no exact response. What if i lost my money?? Please refund back fast as soon as possible pleaseee
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Aug 21, 2021
Updated by A Sushmabati
*Please refund back my Total amount of Rs2080
Aug 23, 2021
Updated by A Sushmabati
Please reply . I've been complaining about the matter again and again but i got no response .
Verified Support
Aug 23, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share below details so that we can assist better.

-Email id or phone number used for processing the transaction.
-First 6 and last 4 digits of your card.

Regards,
Citrus Support Team
Aug 23, 2021
Updated by A Sushmabati
email id : [protected]@gmail.com
Phone no. [protected]
The amount is deducted through BHIM UPI
Last digit of card: 3156
Aug 23, 2021
Updated by A Sushmabati
Amount is deducted from UPI not from card
Aug 23, 2021
Updated by A Sushmabati
Please check the attached screenshot

Complaint comments 

Comments

Same happened with me and it's been more than 33days now and I still haven't got my money. This company is so bad and literally the worst customer support.
Citrus Payment Solutions Customer Care's response, Aug 24, 2021
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
UPI Transaction ID:[protected]
Date: 20th July 2021 @ 9:01 AM
Phone number used for transaction: [protected]
Bank Statement attached below

LOOK INTO THE MATTER AND GIVE MY REFUND IT HAS ALREADY BEEN MORE THAN A MONTH.

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