[Resolved] Citrus Payment Solutions — Amount deducted, Zara order not placed

[Resolved] Citrus Payment Solutions — Amount deducted, Zara order not placed

S Sjain26 Jul 12, 2021 Jul 15, 2021 This thread was updated on Jul 15, 2021

I made a payment of Zara order which was processed by PhonePe upi but somehow Zara app failed to process the payment. The amount is deducted from my bank account and is stuck with citrus solutions. I need my refund as soon as possible. Kindly look into the matter. +1 photos Was this information helpful? No (0) Yes (4)
Sep 7, 2021 Complaint marked as Resolved Verified Support Jul 13, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Jul 13, 2021 Updated by Sjain26 Hello team! Thankyou for your response. I am attaching an image to support the payment transaction made with PhonePe account on 11th July 2021 of Rs.3480 . All the details required are provided in the attached file. Jul 13, 2021 Updated by Sjain26 Also, I’d like to know if the information provided here is open to all? I am asking bcz I have received a spam call asking me to pay money and get the redemption voucher activated by Citrus solutions. Kindly look into the privacy of people who have put in their faith with you and have provided their essential information . Thankyou Verified Support Jul 15, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 3480.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team
1 Comment	Share
Submit Close

Related Citrus Payment Solutions reviews

View all 2969 Citrus Payment Solutions Reviews

Comments

Sjain26

Jul 12, 2021

Just received a call from [protected] stating I have got a redeem voucher where in I have to put the amount 19876 and then in add note I had to put their voucher which is ‘RFCAZ Refund’ and then my upi pin.

What is wrong with the company which is sharing the data with such thieves? I’d suggest no one should trust them