[Resolved] Citrus Payment Solutions — Amount got debited but the order is showing pending on zara | |
The amount has been debited from my account but zara is showing it’s pending please help Me out !!! Not fair ! Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Verified Support Jun 20, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus Jun 20, 2021 Updated by [email protected] My contact number -[protected]Email - Aarushi.[protected]@outlook.com  Jun 20, 2021 Updated by [email protected] I had placed an order on zara for 3900 and the amount got debited from my account but don’t get confirmed on zara .so I had to complain .Please help me out ! I’m also complaining to the police   Verified Support Jun 21, 2021 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end. Regards, Citrus Support Team Verified Support Jun 22, 2021 Citrus Payment Solutions Customer Care's response Hi, Please note that we are a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only. Regards, Citrus Support Team | |
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