Citrus Payment Solutions — Amount got deducted and is not credited

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

email id:[protected]@gmail.com

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

I want my money at any cost. Please look into this as soon as possible.

Ph no: [protected]
UPI ID:[protected]@okhdfcbank
Last four digits: 5379

Zara order number: Nº [protected]

I want this issue to be escalated.

Please check the following screenshots.

May I know the status of this issue?

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 3180.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

### some person from citrus has called me and he has transferred all the money from my bank to him. Worst fellows

He said his name is Vibhav rathore
This is his number +[protected]

Please take a strict action on him

If possible take a strict action against him because he is cheating people by saying your company’s name and this could effect your company’s reputation.

+91 [protected] This is his number