[Resolved] Citrus Payment Solutions — amount got deducted from my account but my application still remains failed payment

Anup Akalapur

Address:

Dharwad, Karnataka, 580025

While doing a payment for comedk exam i had paid a amount of 1600rs for the first time but the payment was not accepted. So i had to pay the amount again, after few minutes i paid the amount again. A total of 3200rs had been deducted but my application form still remains unsuccessful. After doing 2 payments also the application status still remains failed. I would like to inform you to refund amount of 3200rs due to unsuccessful of application, i have also shared the payment details below. Look into the matter as soon as possible.

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Feb 21, 2020

Complaint marked as Resolved

Verified Support

Feb 11, 2020

Citrus Payment Solutions Customer Care's response Hi Anup,

We would like to inform you that the shared payments are successful.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - OL[protected] and OL[protected] in order to get the status at their end.

Regards,
Citrus Support Team