Citrus Payment Solutions — Amount is 7990 rs has not been refunded and held up at CITRUS

Hi .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990 rs to zara.com . Out of which one transaction was successful and one failed at citrus end . I have not received the 7990 rs back and attaching the details of failed transaction from Zara .com after complaining. The transaction number is - OL[protected] . I have raised the issue before and they have provided me the transaction I'd of the successful one . And not the failed one . I'm attaching the details of the transaction . Pls reply to this at the earliest .