[Resolved] Citrus Payment Solutions — amount of 760 deducted but payment not made | |||
Respected sir, am binod kumar rao... I made payment for examination fee of 760 through internet banking to transfer/#2356citrus/eazypay#58151on date 02/03/2018. My inrolment no is [protected]. It still shows payment not made. Please resolve my problem or refund my money so that i could make payment again sir. Tomorrow is last date of submission. Thank you! Was this information helpful? | |||
Apr 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 05, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
(01-Mar-2018) TO TRANSFER INB i-Collect [protected]IGADAAUPQ5 TRANSFER T 760.00
01-Mar-2018
(01-Mar-2018) TO TRANSFER INB i-Collect [protected]IGADAATLV0 TRANSFER T 760.00
both tranasaction is failed nios exam fees but payment cut my account how can get amount or clear this
Hi, your transaction id 055516280017713 is failed. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.
Further, your TXN 054822280016051 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team