[Resolved] Citrus Payment Solutions — an amount of rupees 1742 deducted while filling of online registration of nios but not generated receipt slip and form payment not completed.

max28061977

from Dehra Dun, Uttarakhand

Address:

Dehradun, Uttarakhand, 248001

Dear sir/madam
While filling of online filling of nios registration an amount of rs. 1742 deducted but not generated receipt and payment not made in nios form.

But amount deducted why this is happening? In other gateways it never happens if happen refunded within minutes or one hours.

In citrus always payment captured and never refunded why? If payment captured why receipt is not generated. If there was server error than after some time payment should be refunded to customer.

Please rectify this immediately.

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Sep 6, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 01, 2017

Updated by max28061977 it is now almost 72 hours have been passed away but nothing happen how long citrus will hold the payment. please refund it so that i can try for another method of payment to complete the NIOS registration form.

Verified Support

Aug 03, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

MMManhas

from Srinagar, Jammu and Kashmir

Bro. Same incident Happened with me...citrus/nios deducted rupees 2300 from my bank account on 31 august...but payment status is still showing PAYMENT NOT MADE... neither they (NIOS) pick calls nor reply to emails... NIOS is nothing but a body comprising of bunch of crooks nd corrupted officials for looting public money...

Shelar Shivaji

from Mumbai, Maharashtra

Sir/ madam ..
Sir maine 1/08/2017 . Ko apana hp gas consumer no 674365 ka refill booking ka payment kiya tha jo aaj tak agency ko mila nahi hai aour mare bank account se paise kat gaye hai so please solution

Citrus Payment Solutions Customer Care's response, Aug 7, 2017

Verified Support

Hi,

We would like to inform you that the TXN 721311343667 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team