[Resolved] Citrus Payment Solutions — balance deducted but payment not made successful.

[Resolved] Citrus Payment Solutions — balance deducted but payment not made successful.

R ravi9523 from Talcher, Odisha

Sir i have encountered a problem that when i make payment of rs.6010 of nios dled through net banking my balance has been deducted bt payment not made and it show payment not made in nios . please kindly solve my problem till[protected] because last day of nios fee is that day .for this i shall be highly oblegieble to you. CITRUS PA/[protected]/[protected]/DLED Was this information helpful? No (0) Yes (0)
Aug 9, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Jul 07, 2018 Updated by ravi9523 sir pz kindly solve the problem urgently Verified Support Jul 09, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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Comments

MD Hasanuzzaman

from Baharampur, West Bengal

I have paid Rs.6010 on[protected] through SBI NET BANKING for nios deled 2nd year registration fee. nios Enrolment no is [protected]. SBI tnx id IGADXJPEQ5 and citrus ref no is [protected]. Amount debited from my account but status not changed. Today is the last date of payment.Sir please please do some needful action to refund the money to my account or send it to nios.

Citrus Payment Solutions Customer Care's response, Jul 24, 2018

Verified Support

Hi,

Please note that this is a successful TXN via Payment Id - 055238302642897 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 18070628687572
in order to get the status at their end.

Regards,
Citrus Support Team