[Resolved]  Citrus Payment Solutions — balance deducted but payment not made completed to dled nios

Sir,
i have faced a problem that when i made payment of rs.6010 with transaction id S92866596 on 06/07/2018 at 03:35:34 of nios dled through union bank net banking, my balance has been deducted bt payment not completed shown on nios deled page.
i waited till 07/07/2018, 11:20 am but payment was not completed.
So i made another payment again which was successful.
i attached image o[censored]ncompleted transaction.

so i requested to you please refund my above balance because i made an other transaction for same candidate.
i will be highly obliged to you!
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Aug 9, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2018
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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