[Resolved] Citrus Payment Solutions — bus ticket booking refund

harinipriyae

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600049

Respected sir,

Twice we have booked bus via citrus payment solutions on 30.3.18
Amounting to 1260 (630+630).
But there was no confirmation of ticket booking. And no refund was obtained so far even after complaint registration.
Its been almost a month and still the issue has not been resolved. I have received an email stating that refund has been initiated but no amount was credited pertaining to the same account. And there has been no proper response via the customer service center. I would like to have the customer service number to have a proper communication regarding the issue.
Awaiting your reply

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Jun 8, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Comments

sumitkumarjha1729

from Hyderabad, Telangana

My UPI transaction (UPI/[protected]/[protected]@axisbank on 8th May' 2018) of INR 1960 to Sri Badrika Ashram was not completed because of missing Merchant ID. The amount has not been refunded yet. Kindly look into the matter.

Citrus Payment Solutions Customer Care's response, May 18, 2018

Verified Support

Hi Sumit,

Please note that this is a successful TXN via Payment Id - 055702292056650 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team