[Resolved] Citrus Payment Solutions — citrus pay payment gateway | |||
Hello I made payment of inr 30000 to dps sector 19 faridabad. The amount has been debited from my account while the same has not been credited as fees to dps account. I checked with dps and they say money is not credited. Transaction details Icici bank Date 08/10/2017 Amount 30000 Transaction id[protected]Reflected in icici statement) Dpsfsis.com Please help as the school says that money has not been credited yet. Was this information helpful? | |||
Nov 12, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 12, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
Please refund money of Rs 2700 made on 06.10.2017 through mobile using Citrus gateway.
I have paid the amount through link online on mobile.
i want the destination to whome it is paid and also want refund .
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I have paid the amount through link online on mobile.
i want the destination to whome it is paid and also want refund .
Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Verified Support
Dear Customer,
We would like to inform you that the TXN 053941253953461 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 9402dd2f11c34d978e160264b94cd372 in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We would like to inform you that the TXN 053941253953461 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 9402dd2f11c34d978e160264b94cd372 in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We would like to inform you that the TXN 053825246988803 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 20170903_180519_A2017302294 in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team