Citrus Payment Solutions — Citrus payment failed

I tried to place order on zara of amount Rs.7380 and the amount got debited from my account via UPI I have done the payment but then showed failed payment on payment gateway and then order the order showed pending request so Later I placed the order on cod that you can check with the zara website. So, I am looking for my refund of Rs.7380 and It’s been 2 days and no response to my earlier compliments
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