[Resolved] Citrus Payment Solutions — Citrus payment fraud | |
I made a payment in Zara app on 30th June and chose UPI as the payment method. The payment gateway was through citrus solutions pvt ltd. My google pay transaction was successful but the citrus payment showed failure to pay. So the amount got debited but Zara didn’t receive the money. Please help me resolve this issue and get my money back. I’ve been trying to reach citrus solutions but there is literally no way to reach them. All the contact details are wrong and I don’t even know if it’s a legit payment gateway. This is fraud . Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved | |
 1 Comment | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team