[Resolved] Citrus Payment Solutions — citrus payment solutions online payment through citruspay but confirmation not given to this http://dled.nios.ac.in site

Mohammad Amish

from Shahganj, Uttar Pradesh

Address:	262701
Website:	nios

Am sumit singh. I made online payment for nios admission for this site http://dled.nios.ac.in. rs.1525 has been deducted from my visa debit card of idbi bank on 17 october 2017.
But there is no response update or confirmation from citruspay. Still it asks for payment.
I communicate with my bank, they told the amount is transferred.
And i also communicate with the education institute but they didn't receive amount.
I am unaware where the amount gone.
Can you please clarify about the deducted amount?
Please help me for this issue. Looking forward to hear from you.

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Dec 8, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team