[Resolved] Citrus Payment Solutions — citrus payment solutions payment failed at nios but sbi debit card deducted | |||||
Citrus payment solutions — payment failed at nios but sbi debit card deducted I had paid an amount of rs. 4500/- (+ 53.10 service charge) towards nios d. El. Ed. Admission through sbi debit card 29/09/2017. The amount was deducted from my account but then browser displayed an error page. After checking nios portal, it was seen "payment not made" at payment status. As per debit card history the reference no of the transaction is: niostxn#[protected] I waited till date to get the money back to my account (No : [protected]), but unfortunately it is not being credited yet. Please do the needful at your earliest convenience... Reagards, Rama singh 06/10/2017 Was this information helpful? | |||||
Nov 14, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 12, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||||
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