[Resolved]  Citrus Payment Solutions — Citrus Payment Solutions -Zara App UPI Payment

Website:

consumers.citruspay.com

Hi team,
I was placing an order on Zara India app on 1st october 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount.
So Zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Later in the day, I reached out to Zara customer support and they asked me to do a retry the payment and i did
but the same issue my money again got deducted to Citrus Solutions and my zara order was not placed too.

My Zara order numbers for reference
Order number 1: [protected]
Order number 2 : [protected]

I'm attaching Gpay transaction references with transaction ID: Please verify

Kindly check my concern and give me refund of my money at the earliest.