Citrus Payment Solutions — comedk registration fee payment problem

Website:Citruspay.com

On 4th may 2020, i made a payment of rs 1600 through upifor comedk - uget engineering entrance examination for b. E/btech 2020. The money rs1600 was deducted from my upi andra bank account but in my application form it is transaction failed. My application was also not submitted. Please help last date of comedk is 5th may 2020. Bank transaction details and screenshot is given below
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Verified Support
May 06, 2020
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
May 27, 2020
Updated by Prashant811
I have not received my money in my bank account for this complaint even after 15 days of wait time.citrus payment solution please reply as soon as possible
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