[Resolved]  Citrus Payment Solutions — deled exam, fees,[protected]

I have deposited exam fees of enrolment id [protected] and [protected] via icici credit card xxxx4002 on 15 feb

Date refrence no name amount
[protected] [protected] citruspay nios 757.50 dr.
[protected] [protected] citruspay nios 757.50 dr.

But the http://dled.nios.ac.in/AttendanceLogin/improvementexam.aspx is still showing payment not made

Can you please look into this and complete the transition or revert it.?

Thanks
Himank
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Mar 22, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

Same problem with me... I haven't paid it on 15th...48 hrs have been passed... Till Payment Not Made
Swarnava De's reply, Feb 18, 2018
Sorry... I have paid it on 15th
Citrus Payment Solutions Customer Care's response, Feb 19, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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