[Resolved]  Citrus Payment Solutions — Double payment made

Website:Paytm

Payment from Paytm UPI has been made twice for same order of INR 4880… one transaction needs to be reversed
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Aug 30, 2021
Complaint marked as Resolved 
Jul 16, 2021
Updated by Palka123
How long does it take to resolve or get response? What is the SLA
Verified Support
Jul 16, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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