Citrus Payment Solutions — dth service (amount debited in my account)

I have recharged a subscription pack of sundirect ₹ 333 on 15/06/2019 [protected] through sun direct website. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to it. Refund my amount as soon as possible. I hope that you may do. Thank you...