Citrus Payment Solutions — during my college fee payment the money was debited but it did not reach my college account

Address:

[email protected]

Respected sir/madam
I have paid my college fee on 26/7/2020 rs one lakh forty eight thousand one hundred and fifteen rupees to my college portel (Srm ap amaravati) my college was directed to my college was using easy pay which redirected me to citrus gateway.
I made my payment through andhra bank, money was debited from my account gateway shown me transaction was also sucessful and i did not get any message from my college or bank. And college gave information that they did not receive the amount
Transaction id_ib/citrus/[protected]/[protected].