Citrus Payment Solutions — failed transaction not refund and fraud caller

Sir,
One transaction through citrus merchant on 8/1/2019 to nios fee paid was failed vide ref. Igafdknyi7 but yet not refund to my account.
Secondly on 2/5/2019 when i lodged a complain regarding above matter one fraud caller identity given as citrus executive told me to refund the amount rs. 510 to my mobikwik wallet by mob. No. +91 [protected] and after share my otp he fraudulently looted my wallet balance of rs. 500 + 50 + 510.
Kindly take necessary action against the fraud caller and please refund my wallet balance to my wallet or account.