[Resolved] Citrus Payment Solutions — fake call as sbi office and cheated 60000

vivek kalaichelvan

Address:

638009

Hi,

Got a call from a person telling he is from sbi bank and he informed me that smart card needs to be dispatched and so we need to confirm your card details. He got the card details and he told he needed an otp confirmation. As we trusted that he is form sbi bank we told the otp and the found that he has cheated us the money. Money was deducted as rs.19999, rs.19999, rs.9999, rs.9999
Please help to resolve it.

My contact : [protected]

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Apr 6, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Citrus Payment Solutions Customer Care's response Hey,

All transactions processed through citrus payment gateway are processed with a two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you in the dispute process.

We appreciate your understanding with regards to this matter.

Regards,
Team Citrus