Citrus Payment Solutions — fraud transaction of inr 39, 000 on 30th july

Fraud transaction from my kotak bank debit card to citrus pay wallet. Transaction details as below taken from my savings account statement.
This transactino was done on 30th july, 2020. Please refund the money back to kotak bank account. One transactino of inr 39, 000 done.

Pcd/1298/citrusp*kotak/mumbai300720/11:[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Hi,

We regret the inconvenience caused.

We would like to inform you that, in this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

We appreciate your understanding in this matter.

Regards,
Citrus Support Team
Hi Team,

Please help get the amount back.

Have already raised the issue with cyber crime. Please find details below:

A grievance has been reported successfully on cybercrime.gov.in with Acknowledgement No: [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information