[Resolved] Citrus Payment Solutions — fraud transaction of rs. 50, 000 | |||||
Hie, This is sajid khan. On 5/11/2018 my father got a call from unknown no. Stating that the debit card is about to expire and needs to be renewed and in that conversation unfortunate my father shared the otp details. Soon after there was a debit of rs. 49, 999/- from my fathers account, several tries were done after that but was not successfull due to insufficient balance. I have complained in mumbra police station as well as cyber cell in kanjurmarg. Also i mailed to citrus company with all the fir copy and transaction details, but did not get any reply from them. While talking with bank officials they informed us the money can be reverted if it is still there in the citrus wallet but no immediate action is being taken about that. Details : Contact no. From which call came - [protected] I request you to take immediate action so that money can be reverted back Was this information helpful? | |||||
Dec 18, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Nov 15, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through our gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team Citrus | |||||
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