[Resolved] Citrus Payment Solutions — fund transaction did not happen | |||
I made a transaction from one bank to another bank via citrus pay for 20000 inr. However from source bank amount got debited. Still not yet credited to destination bank. Transaction date: 25/09/2017 Transaction ref number:[protected] There is no phone contact to citrus pay as well no reply for my email. When i check both bank, they are telling to check with citrus Was this information helpful? | |||
Nov 18, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 14, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
Sir, I dolly kumari has made payment for Nios dled course of Rs.4500 but in the nios portal it shows payment not made.Please clear the status of payment as soon as possible.
name-dolly kumari
[protected]@gmail.com
nios refrence no.-D[protected]
name-dolly kumari
[protected]@gmail.com
nios refrence no.-D[protected]
Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Details:
My Registered mobile number: [protected]
Please try once reinstalling the app. If the issue still exists, send us the screenshot of the error at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team