[Resolved]  Citrus Payment Solutions — ghmc online tax payment transaction failed but money debited from bank account

Address:Warangal, Andhra Pradesh, 506002
Website:gwmc.gov.in/knowyourtaxdues.aspx?lhnoid=OTg3Ng%3d%3d-4J5BvpjQWVo%3d

Good afternoon,
I had made gwmc tax payment through online through citrus payment gateway,
Of
House no-10-4-37,
Amount paid-2400,
Transaction reference no - [protected]igabutuqy1
Transaction date - 11 aug 2017,
Mode of payment-net banking

Bank details of from which i paid are
Name - bandari hari swaroop
Branch : sbi, balasamudram, warangal
Mobile no-[protected]
[protected]@gmail.com
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Aug 13, 2017
Complaint marked as Resolved 
It has not been resolved but i am getting many prank calls from your side thats why i nedded to remove the post
Citrus Payment Solutions customer support has been notified about the posted complaint.
Aug 13, 2017
Updated by Swaroop Bandari
Good afternoon,
I had made GWMC tax payment through online through Citrus Payment Gateway,
Of
House No-10-4-37,
Amount Paid-2400,
Transaction Reference No - [protected]IGABUTUQY1
Citrus TXNId-CTX[protected]

Transaction Date - 11 Aug 2017,
Verified Support
Aug 14, 2017
Citrus Payment Solutions Customer Care's response
Hi Swaroop,

We would like to inform you that the TXN CTX[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

I did a transactions on 15/07/2017. Payment was unsuccessful but amount got debited from my account. Please provide my transaction status...Details are as follows----

trackid = CBC[protected]KLA4G2
payment id = [protected]
ref no. =[protected]
transaction id = [protected]

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