[Resolved] Citrus Payment Solutions — hp gas refill online payment issue

Mrs.Tushar Moharil

from Wani, Maharashtra

Address:

Flaat no. 001, Rama Niwas, Plot no. 84, Hill Road, Ram nagar, Nagpur -440033, Nagpur, Maharashtra, 440033

I made hp gas refill booking on 28/7/2019 for my consumer no.:629936 with gandhi gas booking agency nagpur (Distributor code 952030, phone no.[protected]/2546841). The booking confirmation message received on 28/07/19 prompted me to pay the price of refill online. The website prompted me to pay rs 685.37/- that was deducted from my bank-of-baroda debit card xxxxxxxc...6299 at citrusp*pushpam. But i got the delivery on 31st july 2019 on cash payment because the agency/distributer/delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.
Mrs. Tushar shridhar moharil

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Sep 20, 2019

Complaint marked as Resolved

Verified Support

Aug 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team