[Resolved]  Citrus Payment Solutions — hp payment reference number

Address:411051

We have paid rs 604.99 for hp gas refill on 2nd oct 2019 at 8.18 am, this transaction was made thru card. But the site got expire before getting reference number. While trying 2nd time site shows that earlier payment made was successful. Our hp consumer number is 613389
Pl help with payment reference number urgently. Without this number hp will not deliver the gas in spite of payment
Contact [protected]
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Nov 4, 2019
Complaint marked as Resolved 
Verified Support
Oct 04, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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