[Resolved] Citrus Payment Solutions — I got scammed! | |
Hello, I got scammed last night by a person using your merchant! I bought a laptop earlier this month from amazon which is currently in transit. Someone called me last night saying they are from amazon and they are holding my package. They then asked for my card number but i was hesitant so i asked for verification. They provided me with my chat log of the customer rep from amazon which i talked to previously. After that, they cleaned my money! 4 transactions with transaction ids: [protected] [protected] [protected] [protected] I've contacted payoneer (My card provider) and they recommended me to contact citrus payment to cancel the transaction as it is still pending. I would really want this to be cancelled asap. I can't find any phone number so i sent an email but no response yet. Was this information helpful? | |
Jan 28, 2020 Complaint marked as Resolved Verified Support Dec 24, 2019 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience this may have caused you. Please note that all transactions processed through Citrus payment gateway are processed with a two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process. Regards, Team Citrus | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
I have given many advise but no one is caring